We are extremely proud to have been named Trusted Quality Provider at the UK Customer Satisfaction Awards 2025, an award recognising businesses who enjoy 'trusted' status from their customers due to ongoing service excellence.
The awards are organised by the UK's independent customer service body, the Institute of Customer Service (ICS), and celebrate demonstrations of customer service brilliance by individuals and businesses nationally.
The shortlist was packed with strong competition from a variety of sectors, including John Lewis, AJ Bell, BT and Legal & General. Our success in this category is testament to how hard our people work to ensure you, our loyal members, have outstanding experiences with the Society.
We are incredibly proud to have won the Trusted Quality Provider award at the UK Customer Satisfaction awards. This accolade highlights the significance and evolution of our customer strategy, which puts the trust and needs of our members at the heart of the decisions we make. The Society is driven by these passionate colleagues, who are committed to making every customer interaction the best it can be, day in and day out. Their care and dedication demonstrate that you don’t have to be a large organisation to deliver mighty customer service.
Thank you for your continued support.
