Using our app

Help & support

Savings customers are able to:

  • View your Newbury savings accounts (account numbers, account types, current interest rate, balances, and historical transactions.)

  • Open or close an online savings account.

  • Withdraw funds from your Newbury savings account and send to your linked nominated account or to another Newbury savings account. 

    Please note: Withdrawals to your nominated account for £50,000 or less requested before 3pm Monday to Friday, excluding Bank Holidays, will be sent the same day. Withdrawals requested outside of these times will be sent on the following business day. In both cases funds should be received on the day they are sent. 

  • Pay money into your savings accounts by debit card.

  • View and/or cancel pending transactions.

  • Send, receive, and view secure messages, once you have entered your verification code.

  • Amend your personal information.

  • Give an account a nickname i.e. 'Dream holiday fund'.

  • Set a savings goal.

Mortgage customers are able to view:

  • Your mortgage balance(s).
  • The remaining term on your mortgage(s).
  • The repayment type for your mortgage(s) (Capital & interest or interest only.)
  • The interest rate on your mortgage(s)
  • Payments made.

To view all your mortgage and/or savings accounts a verification code will need to be entered.

The most likely reason you can’t see your accounts is because you haven’t entered the code. If you require a new code, please contact our myaccounts team on 0800 988 4857 who will be able to issue you with a new one.

Our working hours are Monday to Friday 9.00am-5.00pm, from 9.30am on a Wednesday and Saturdays from 9.00am – 12 noon.  

Yes, you can use the app whilst traveling abroad, but please remember it requires an internet connection.

Data roaming charges can be expensive, so please be aware and check with your data provider before using the app abroad

  • Keep an eye on your device and do not leave it where others can use it.

  • Never store your login details on your device.

  • Do not write down your password/memorable word as these could be used by someone else.

  • Take care when using unsecured wi-fi networks, for example in coffee shops or on trains. People using the same network may find a way to access your data.

  • Always log-out of the app when you are finished transacting with it.