myaccounts - closing an account

Help & support

You can close your savings accounts online, except for ISAs or any account that has closure/withdrawal restrictions.

Account restrictions are detailed in the account terms and conditions you were given when opening the account. 

Select ‘Manage account’ and then ‘Close account’ and follow the instructions on the screen.  

Your closing funds can only be sent to your nominated bank account and not to another Newbury Building Society account. You can transfer funds from one Newbury Building Society account to another as part of the normal withdrawal process. 

  • Send a secure message to the myaccounts team who will put your account on notice. 

  • The myaccounts team will contact you by secure message to advise the date you can close your account.  

  • You will need to log into myaccounts on the agreed date (or within 7 calendar days) to make the closure. 

If you wish to transfer your ISA to another provider, you will need to complete an ISA transfer request with the new provider who will request the transfer of money on your behalf.

Do not attempt to withdraw the funds or close the ISA yourself as you may forfeit the tax-free status of your ISA. 

All our accounts have a “cooling-off” period which enables a customer to cancel their account opening. If you wish to do so, please write to us, detailing your reasons for cancelling the account:

myaccounts team, 90 Bartholomew Street, Newbury, Berkshire, RG14 5EE.

However, there may be alternative accounts which are more suitable to your needs. You can book an appointment with a savings adviser here if you would like to discuss an alternative account. 

There may be several reasons: 

  • It could be due to the terms and conditions of the account (e.g. children’s accounts), 

  • It could be because you have not entered your verification code

  • It could be due to a hold on your account. 

If you do not have the ‘close account’ option, you will need to enter your verification code before you are able to make any withdrawals. 

Your verification code is sent to you by post when you register or apply for your first account on myaccounts. To check whether you have entered your verification code please visit ‘my profile’ when you are logged into the myaccounts service.  If there is an option to enter the verification code, please enter this here.   

If you have entered your verification code and you still cannot see the option to close your account, please contact our myaccounts team via secure message or via telephone on 0800 988 4857. 

If your nominated account is not registered against your account, you will need to register this before you can close your account. Please see the ‘Withdrawing money’ guide for further information on how to register this.