my accounts FAQ - Logging in

What if I registered before 2017?

If you registered before 2017 you will need to re-register as we have upgraded our myaccounts system. You can do this by clicking ‘here’. We apologise for any inconvenience this has caused.

What if I forget my username?

If you forget your username please contact out myaccounts team on 0800 988 4857 to receive a reminder. This will be sent to your registered email address.

What if I forget my password?

If you forget your password click on 'Forgotten your password' on the main log in page. You will receive an email to your registered email address within a few minutes which will enable you to reset your password. Please note if your account has been locked due to unsucessful log in attempts you will not recieve this email. Please contact our myaccounts team on 0800 988 4857 to unlock your account.

What if I forget my memorable information?

If you have forgotten your memorable word after entering your username and password click on the ‘forgotten your memorable information?’ link. A new page will open and ask you to input your password and then click on ‘Continue’.


Once this has been completed you will receive an email to your registered email address within a few minutes which will enable you to reset your memorable information. Please note if your account has been locked due to unsuccessful log in attempts you will not receive this email. Please contact our myaccounts team on 0800 988 4857 to unlock your account.

What if I forget both my password and memorable information?

For security reasons, you are unable to reset both password and memorable information simultaneously. We ask that you telephone us on 0800 988 4857 (Monday to Friday 9am to  5pm, Wednesdays 9:30am to 5pm and 9am to 12pm on Saturdays) so that we can verify you by checking personal / account information before resetting your security details for you.

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