Fraud and online security

Help & support

We’re committed to helping you protect you from fraud.

Fraudsters are becoming more sophisticated in finding ways to steal your information. We've created this hub to help build your awareness and provide advice to reduce your risk of becoming a victim of cyber crime.

What to do if you suspect a fradulent transaction on your bank or building society account

  • If you suspect a fraudulent transaction, report your concerns to Action Fraud on 0300 123 2040 (24 hour hotline). 

  • If you suspect the security on your Newbury Building Society accounts has been compromised, please call us as soon as you are aware on 01635 555700.

There are a number of measures we take to ensure you're in the safest possible hands when it comes to your online protection.

Below, we've listed what we will never do and what we will do to safeguard your personal information.

Newbury Building Society will never…

  • Ask for your online passwords or memorable information over the phone or by email.

  • Ask for your security details in full.

  • Ask you to transfer money to another account for safekeeping.

  • Send you unsolicited marketing emails if you have opted out of receiving further updates from us.

Newbury Building Society will always…

  • Communicate with you in your preferred way. For online access, we will only communicate with your registered email address. 

  • Send account information by secure message via myaccounts or encrypted email. 

  • Block access to your online myaccounts account if details are incorrectly entered three consecutive times.

  • Monitor for potential fraud and unusual activity on our members’ accounts.