Our Customer Charter lays out what you can expect from us as your building society.
Our Customer Charter
Be open and honest
Be the Society you can trust and depend on.
Be warm and friendly
We welcome you with a smile and are helpful and knowledgeable.
Focus on you
We put you and your family's needs at the centre of what we do.
Keep it simple
We make everything as easy as possible for you.
Listen
We really listen and take the time to understand.
Take ownership
We do all we can to exceed your expectations.
Has our service met your expectations? Let us know by sharing your valuable feedback with us.