Fraud and online security

Helping you protect your identity and money. 

We’re committed to helping you protect you from fraud.

Fraudsters are becoming more sophisticated in finding ways to steal your information. We've created this hub to help build your awareness and provide advice to reduce your risk of becoming a victim of cyber crime.

What to do if you suspect a fradulent transaction on your bank or building society account

If you suspect a fraudulent transaction, report your concerns to Action Fraud on 0300 123 2040 (24 hour hotline). 

If you suspect the security on your Newbury Building Society accounts has been compromised, please call us as soon as you are aware on 01635 555700.

Find further information on reporting fraud here

Customer help and support
Financial Services Compensation Scheme (FSCS)

Your money is protected in UK banks, building societies and credit unions from £1 up to £85k

Read more

New rules were introduced in 2024 about reimbursing victims of APP scams.  

More information

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You can check the Financial Services register on the FCA's website.

Contact

How can we help you?

01635 555700

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