Monday to Friday 9.00am to 5.00pm (35 hours per week)
Salary*
Starting: £24,331.45
Interview
90-minute competency-based interview held in our Newbury Head Office.
We aim to interview successful applicants within 1 week.
Feedback provided regardless of outcome.
We reserve the right to close this vacancy at any point.
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
Are you organised and efficient with great communication skills? Do you enjoy varied tasks and adding value? This could be the role for you.
Duties include:
Being the first point of contact on our reception desk for internal and external customers.
Provide excellent customer service whilst answering calls, managing a switchboard, and taking messages.
Looking after our enquiries mailbox.
Occasionally, you may provide support to our Scanning Team by efficiently and accurately scanning and indexing customer and Society documents.
Essential skills and experience
Some experience of working with internal and external customers to ensure the highest quality service.
Evidence of excellent written and verbal communication skills.
Competent in the use of Microsoft Office, e.g. Word, Excel, Outlook and Office 365.
Strong administrative skills.
Desirable skills and experience
Experience in financial service administration.
We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.
Please note: you will be directed to our recruitment partner's website to continue your application.
*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.
