Monday to Friday 9.00am to 5.00pm (35 hours per week)
Salary*
Starting: £24,128
Target: £25,397
Interview
90-minute competency-based interview held in our Newbury Head Office.
We aim to interview successful applicants within 1 week.
Feedback provided regardless of outcome.
We reserve the right to close this vacancy at any point.
Do you have great organisational skills, enjoy working within a supportive team and get satisfaction from working together to provide excellent customer service? Then this could be your ideal role.
We are looking for an Administrator to join our team, to help support our Mortgage Underwriters.
Our main focus is to support the mortgage application process from submission to completion. This includes tasks such as:
Setting up received applications ready for underwriter assessment.
Providing support to underwriters during and after their assessment.
Handling queries about applications from brokers, solicitors or customers via telephone, email or secure message.
Producing and sending out mortgage offers for customers.
Processing returned signed mortgage offers.
Processing solicitor panel applications.
You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.
Essential skills and experience
Some experience of working with internal and/or external, customers to ensure the highest quality service experience.
Evidence of excellent written and verbal communication skills.
Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365.
Desirable skills and experience
Experience of working within a Financial Services environment.
We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.
Please note: you will be directed to our recruitment partner's website to continue your application.
*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.
