Monday to Friday 8.45am to 5.15pm and 2 in 4 Saturdays 8.45am to 12.15pm (37.5 hours per week)
Salary
Starting: £25,064 Target: £26,383.50 (plus a non-contractual allowance of £750 per annum to those who hold a Mobile Customer Service Adviser role)
Interview
90-minute competency-based interview held in our Basingstoke branch.
We aim to interview successful applicants within 1 week.
Feedback provided regardless of outcome.
We reserve the right to close this vacancy at any point.
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Mobile Customer Service Adviser.
Do you enjoy variety and as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? Then this could be the role for you.
You will welcome, support, and advise customers on their savings accounts through a variety of methods.
While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
This role is varied and interesting, and no day will be the same,
Essential skills and experience
Some experience of working with internal and/or external customers to ensure the highest quality service experience.
Evidence of excellent written and verbal communication skills.
Full Driving license.
Desirable skills and experience
Microsoft Office - Word, Excel, Outlook and Office365.
We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.
Please note: you will be directed to our recruitment partner's website to continue your application.
*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.
