Monday to Friday, 9.00am - 5.00pm and 1 in 5 Saturdays, 9.00am - 12.00pm
Starting salary*
£23,393.37
Interviews
90-minute competency interview at our head office in Newbury. We aim to interview successful applicants within 1 week.
Feedback will be provided regardless of the outcome. We reserve the right to close this vacancy at any point.
What are we looking for?
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
As a member of the Customer Support Team (Savings), your key priority will be to support our savings customers with enquiries and requests.
You will take on tasks such as:
Handling customer queries about their branch and online savings accounts, both by email and over the telephone.
Complete transfers-in and transfers-out of ISAs.
Process overpayments to our existing members.
Update customer details.
Follow processes to set up accounts for online customers.
Contribute to daily, weekly, and monthly reporting.
This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.
You will be provided with all the training and guidance you need to learn our processes and to become a confident member of our friendly and dynamic team.
Essential skills and experience:
Some experience of working with internal and/or external customers, providing excellent customer service.
Evidence of strong written and verbal communication skills.
The ability to multi-task and thrive in a fast-paced environment.
It would also be great if you had:
Microsoft Office - Word, Excel, Outlook and Office365.
Experience in financial services administration.
We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.
We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
You will also receive a generous holiday allowance, contributory stakeholder pension scheme, two days of volunteering leave per year, access to our Employee Assistance and wellbeing programmes, and your birthday off!
Please note: you will be directed to our recruitment partner's website to continue your application.
*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.
