Intermediary helpdesk
We are open Monday to Friday 9.00am until 5.00pm and 9.30am-5.00pm on Wednesdays.
We work in partnership with our intermediary contacts and build trusted relationships with them.
Our team has experience and knowledge in our regional markets, they know our products, and most of all they know how to help you.
Call us on 01635 918000, email us, or use our live chat.
Meet our team
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Karen Smith
Head of Intermediary Sales
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Matthew Long
Intermediary Sales Manager
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Alice Pocock
Intermediary Service Manager
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Martin Yates
Senior Business Development Manager
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Jack Whiting
Business Development Manager
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Kerri Rolfe
Senior Intermediary Sales Adviser
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Will Humphries
Intermediary Sales Adviser
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Will Simpson
Intermediary Sales Adviser
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Amelia Corney
Intermediary Sales Adviser
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Liv Hudson
Intermediary Sales Adviser
Book an appointment with a BDM
Great service! As a smaller building society, you do expect a slower service but, wow, very impressed. Communication easy, application process easy. Definitely will use again.
Reach out to our Intermediary Team
Contact our helpdesk
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Latest news and updates
Intermediary Helpdesk Christmas opening times
Intermediary news
Our opening times this Christmas and New Year. We wish you a very merry Christmas!
The 90's are calling....
Intermediary news
No, not for the Spice Girls, Brit Pop and Nokia phones... but for a new 90% tier in our Shared Ownership range!
No tricks, just treats!
Intermediary news
We’ve resurrected our 5-Year Residential Fixed Rate— it’s back from the dead!
New roles for Alice Pocock and Matt Long
Intermediary news
Alice and Matt have been promoted to Intermediary Service Manager and Intermediary Sales Manager respectively.
It's not just back to school - we're back with something better!
Intermediary news
It's been a long holiday, but It's not just back to school time, we are also back with some some great changes to our mortgages…
We've reduced our 2 and 3 year Shared Ownership rates
Intermediary news
We've been snipping our 2 and 3 year fixed rate Shared Ownership products!
Newbury shortlisted in the Moneyfacts Awards 2025 as Best BDM Team
Intermediary news
We are delighted to announce that we have been shortlisted in the Best BDM Team category at the Moneyfacts Awards 2025.
Our top ten hits for later life lending
Intermediary news
Your clients will have various reasons for borrowing in later life, here are our top ten reasons why you should talk to us abou…
Book your date with us this Valentine's Day
Intermediary news
Book your date with our BDM's this Valentine's Day to talk about our Valentine's gift to you.
Book an appointment with a BDM using our new system
Intermediary news
You can now book an appointment with one of our friendly BDMs over the phone or via video chat.
Half-price application fee on our 3-year 75% LTV standard residential discount product
Intermediary news
For a limited time we are reducing the cost of application fees on our 75% LTV 3-year standard residential discount product.
How we can help first-time buyers with Joint Mortgage Sole Proprietor mortgages
Intermediary news
Find our how we helped Jasmine onto the property ladder, with her dad's help with Joint Borrower Sole Proprietor.