Helping you help your clients.

This year, let’s make it happen.

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Latest updates on service, products, and critera

Have your say in the Moneyfacts Awards 2026

Had great service from our BDMs or Underwriters? Vote for us in the 2026 Moneyfacts Awards and you could win a £150 Amazon voucher (terms and conditions apply).

Learn more and vote

Who is Britain's Best Building Society?

We are! We're proud to announce we have won two awards at the 2025 British Bank Awards, including Best Building Society!

Latest changes to service times and criteria

To find out our current service times and criteria click below.

Read now (opens in new window)

Supporting mortgage intermediaries with expertise and flexibility.

We’re here to support mortgage intermediaries with a diverse range of mortgage products designed to meet a variety of needs and a commitment to outstanding customer service.

Together, our friendly and knowledgeable team bring years of experience to help you find the right solutions for your clients. With a flexible and responsive approach, we’re ready to work with you—every step of the way.

I placed a shared ownership case recently and was very pleased with the service, from my initial enquiry with the BDM Helpdesk and the underwriter being very attentive. Any messages and documents that I sent were acted upon swiftly and the offer was issued within the expected timescale.
Broker review, Smart Money People, January 2026