Intermediary helpdesk
We are open Monday to Friday 9.00am until 5.00pm and 9.30am-5.00pm on Wednesdays.
We work in partnership with our intermediary contacts and build trusted relationships with them.
Our team has experience and knowledge in our regional markets, they know our products, and most of all they know how to help you.
Call us on 01635 918000, email us, or use our live chat.
Meet our team
-
Karen Smith
Head of Intermediary Sales
-
Matthew Long
Intermediary Sales Manager
-
Alice Pocock
Intermediary Service Manager
-
Martin Yates
Senior Business Development Manager
-
Jack Whiting
Business Development Manager
-
Kerri Rolfe
Senior Intermediary Sales Adviser
-
Will Humphries
Intermediary Sales Adviser
-
Will Simpson
Intermediary Sales Adviser
-
Liv Hudson
Intermediary Sales Adviser
Book an appointment with a BDM
You have flexible policy and offer very competitive rates in comparison to other lenders in the same market place. Your underwriting is fair, and all members of your sales support team are fantastic.
Great service! As a smaller building society, you do expect a slower service but, wow, very impressed. Communication easy, application process easy. Definitely will use again.
Reach out to our Intermediary Team
Contact our helpdesk
Book an appoinment with a BDM
Register for email alerts and updates
Latest news and updates
Fixed rate reductions
Intermediary news
Great news — we’re reducing a range of our standard residential fixed rates to support more of your clients.
Could 2026 be the year of the first-time buyer?
Intermediary news
Things might be looking up for those looking to get onto the property ladder. Here's how we can help your clients...
Have your say in the Moneyfacts Awards 2026
Intermediary news
If you've loved our service, let us know with your chance to have a say in the 2026 Moneyfacts Awards.
Refreshed Shared Ownership rates this January
Intermediary news
Lock in a great fixed rate for your shared ownership clients. We have refreshed our Shared Ownership fixed rate products, avail…
Winter discount drop!
Intermediary news
As the temperature has dropped, so has the rate on our discounted 3-year variable to 75% LTV!
The 90's are calling....
Intermediary news
No, not for the Spice Girls, Brit Pop and Nokia phones... but for a new 90% tier in our Shared Ownership range!
No tricks, just treats!
Intermediary news
We’ve resurrected our 5-Year Residential Fixed Rate— it’s back from the dead!
New roles for Alice Pocock and Matt Long
Intermediary news
Alice and Matt have been promoted to Intermediary Service Manager and Intermediary Sales Manager respectively.
It's not just back to school - we're back with something better!
Intermediary news
It's been a long holiday, but It's not just back to school time, we are also back with some some great changes to our mortgages…
We've reduced our 2 and 3 year Shared Ownership rates
Intermediary news
We've been snipping our 2 and 3 year fixed rate Shared Ownership products!
Newbury shortlisted in the Moneyfacts Awards 2025 as Best BDM Team
Intermediary news
We are delighted to announce that we have been shortlisted in the Best BDM Team category at the Moneyfacts Awards 2025.
Our top ten hits for later life lending
Intermediary news
Your clients will have various reasons for borrowing in later life, here are our top ten reasons why you should talk to us abou…