Background and experience
I joined Newbury Building Society in 2007 as a part-time cashier in the Hungerford branch, taking on a full-time role a year later. I progressed to the role of Office Manager of the Hungerford branch. I then moved to my current role three years ago.
You are known by your name and not a number at Newbury Building Society. You feel as though you are part of tight-knit community, rather than a corporate workplace, where everyone is willing to help each other.
Role and responsibilities
I manage the Newbury area branches; supporting the Office Managers to provide excellent customer service and meet customers needs. Together, we ensure good outcomes are delivered through regulatory processes being followed and risks being appropriately controlled.