Background and experience
I joined Newbury Building Society in 2012 as a Business Manager, where I was responsible for developing business through our intermediary channels, as well as forming business relationships within the local business areas where our branches are located. In 2016 I moved to the Customer Services Manager role where I work today. Prior to working at the Society, I had gained over fifteen years experience in the banking and building society sector in a variety of management roles.
Newbury Building Society has a very friendly culture where everyone helps each other to succeed. As the Society is a smaller regional organisation, there are a number of opportunities to learn the business in a variety of roles; and this creates more development for each member of staff and in turn, greater staff engagement.
Role and responsibilities
I am responsible for the Customer Services Department which comprises of the Savings Support team and the Mortgage Support team, each with their own managers. The teams provide a support service to our members and also to toher internal functions within the Society. My role is specifically involved with internal projects which either deal with our regulatory change requirements or to assist with implementing business process improvement changes.