If you require advice about which account would be most suitable for you, please contact your local branch via telephone (our branch telephone numbers can be located under the 'Find a branch' tab at the top of the screen), or by visiting your local branch where our Qualified Savings Advisers will be more than happy to help you.
If you are a new member to us, please go to our website Savings menu and select ‘Open a savings account online’. You will then be taken through our application process. Please note, we are only able to accept online applications from individuals over the age of 18 and who live in England and Wales.
If you are an existing member or mortgage customer using myaccounts for the first time, please go to our website Savings menu and select ‘Register for myaccounts profie’. You will then need to provide us with some details and we will email you a username and a link to set up your security information. You will also receive a verification code from us in the post. Once you have received this please login to your myaccounts profile, enter in the code and you will be given an option to apply for a new savings account.
If you are an existing member already with a myaccounts profile, please go to our website and select ‘Login’ from the top level of the screen. Once you are logged in you will be given an option to apply for a new savings account.
We have a responsibility to verify the name and address of all customers wishing to open an account. Identity checks are standard practice, designed to protect your funds from fraudulent activity. Wherever possible, we use an electronic verification process to check identity. In most instances, this removes the need for us to request paper identification from customers.
Our electronic verification check can sometimes be inconclusive, for example if you have recently changed your name or moved address. If this is the case, you may be asked to send in further identification.
We take the security of your information very seriously and therefore, as part of the registration procedure, we need to post a verification code to you which will enable you to view and transact on your account. We will only issue the verification code to your registered address. Once you have completed your registration and entered your verification code, you will be able to view your existing accounts with us, transact on accounts (where the terms and conditions allow), register your nominated account and manage your security / personal details.
You should receive your verification code in the post within 5 working days. If you have not received it within 5 days, please contact us on 0800 988 4857.
We need to process and approve your application before you make your initial deposit. Once we have processed your application, we will send you a secure message to confirm your account is open and ready for you to make your deposit, or whether we need further information.
All our accounts have a “cooling-off” period which enables a customer to cancel their account opening. If you wish to do so, please write to us, detailing your reasons for cancelling the account:
myaccounts team, 90 Bartholomew Street, Newbury, Berkshire, RG14 5EE.
However, there may be alternative accounts which are more suitable to your needs. You can book an appointment with a savings adviser here if you would like to discuss an alternative account.
We are available to answer your queries between 9.00am and 5.00pm Monday to Friday (Wednesday 9:30am to 5.00pm) and between 9.00am until 12.00pm on Saturdays. Please note we are not open on Sundays or Bank Holidays. You can email us at myaccounts@newbury.co.uk or call 0800 988 4857.
If you have forgotten your password or memorable information, visit our website and click 'Login' at the top level of the screen and click 'forgotten password' link.