If you forget your username, go to Login at the top of our website, then click 'Forgot my Username’ and enter your email address. You will receive an email to your registered email address within a few minutes with your username.
Once you created your password and memorable word to secure your account, we will send you an activation code via email to verify the provided email address.
If you forget your password, click on Login at the top of screen on our website, then select 'Forgotten your password'. You will receive an email to your registered email address within a few minutes which will enable you to reset your password.
Passwords must be between 8 and 20 characters, containing at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character e.g. $@!%*?&.
Please note: If your account has been locked due to unsuccessful log in attempts you will not receive this email. Please contact our myaccounts team on 0800 988 4857 to unlock your account.
Once logged in your memorable word can be amended by clicking on the ‘Homepage’ on the top left corner and then selecting ‘Memorable Word’.