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Coronavirus and your mortgage application

Coronavirus (COVID-19) is having a significant impact on people purchasing a home.

We have responded to government guidelines to support customers whose home purchases have been delayed due to the COVID-19 pandemic.  

Any Society customer whose mortgage offer is due to expire on or before 31 May 2020 will be entitled to a three month extension to the mortgage offer providing there has been no material change to their personal circumstances.

What you need to do:

If you are a customer in this position, and require an extension to your mortgage offer, please contact us by emailWe will respond within 5 working days.

To help us help you, please provide us with the following information:

  • Your name
  • Your mortgage application reference
  • Confirmation that your personal and financial circumstances haven’t materially changed since you submitted your application.

Please note: due to the current situation our Underwriting team are currently taking up to 5 working days to assess new applications requests and supporting documentation and will be in touch after this time.

If you applied to us via a mortgage intermediary or mortgage broker, please get in touch with them to request your extension in the first instance.

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