The National Cyber Security Centre (NCSC) have issued guidance designed to help consumers isolated at home or working from home protect themselves from malware attacks and phishing scams delivered by email.
Coronavirus (COVID-19) is having a significant impact on people purchasing a home.
We have responded to government guidelines to support customers whose home purchases have been delayed due to the COVID-19 pandemic.
Any Society customer whose mortgage offer is due to expire on or before 31 May 2020 will be entitled to a three month extension to the mortgage offer providing there has been no material change to their personal circumstances.
What you need to do:
If you are a customer in this position, and require an extension to your mortgage offer, please contact us by email. We will respond within 5 working days.
To help us help you, please provide us with the following information:
- Your name
- Your mortgage application reference
- Confirmation that your personal and financial circumstances haven’t materially changed since you submitted your application.
Please note: due to the current situation our Underwriting team are currently taking up to 5 working days to assess new applications requests and supporting documentation and will be in touch after this time.
If you applied to us via a mortgage intermediary or mortgage broker, please get in touch with them to request your extension in the first instance.