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Basingstoke branch win gold for customer service

A group of people posing with an award.

Newbury Building Society’s Basingstoke branch was delighted to scoop up the award for Outstanding Customer Experience at this year’s Festival Place Retailer Gold Awards.  

The award, which was based on receiving 100% from three mystery shoppers in a row, saw the Society beat off competition from Lloyds Bank (who finished runner-up) and Schuh.  

In total, more than 4,500 customers voted for their favourite retailers. 

Lisa Wedge, Branch Manager at Newbury Building Society’s Basingstoke branch said: “I am so proud that Basingstoke Branch won the award.  The whole team continuously work hard to provide the customers with a positive, friendly experience so it shouldn’t really have been such a big surprise to us all to win.  We are so pleased to receive the award and recognition it makes all our hard work feel worthwhile.” 

Melanie Mildenhall, Head of Customer Service at Newbury Building Society agreed, and added: “Newbury Building Society aims to provide a high quality individual service, personalised to each and every customer, so we are delighted our Basingstoke branch team has been recognised with Festival Place’s Outstanding Customer Experience award. The Society was recently nationally accredited by the Institute of Customer Service for all round commitment to customers, but it is even more rewarding to receive recognition at a local level. Well done to the Basingstoke team – it is well deserved!” 

Rachel Carter, Business Performance Manager at Festival Place said: “These awards recognise and reward the amazing individuals and teams who help make our centre such a success. Every nominated retailer and employee would have been a worthy winner, so many congratulations to all involved.”

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Sian Dennis Senior Marketing and Communications Officer

Sian is responsible for the running of the Society's Press Office and PR strategy as well as the creation of external marketing collateral, digital copywriting, brand awareness and internal communications.

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