Our site uses cookies

I agree Our site saves small pieces of text information, called “cookies” on your device. Find out more in our cookie policy. You can disable the usage of cookies by changing the settings of your browser. By continuing to browse the site you are agreeing to our use of cookies.

Institute of Customer Service survey 2018

Customer service survey for Newbury Building Society

Newbury Building Society is carrying out a customer satisfaction survey in collaboration with The Institute of Customer Service. The survey helps us to understand the views of our members and will be sent out in early December by email.  

Feedback from our members is important and allows us to measure how we compare with other organisations in our financial services sector. We'd appreciate our members to take part in the survey which measures customer satisfaction.

If you have an ongoing complaint or are looking to complain about a specific incident, please ensure you contact us directly, the survey will not monitor specific customer complaints.

All responses to the survey are received and handled by The Institute of Customer Service.  Completed surveys are completely confidential, and the Society will receive only grouped analysis, this is to encourage completely honest feedback. 

The link to take the survey is: https://www.tlfadmin.com/view-survey/newburybuildingsociety1118 

If you have any questions regarding the survey, please do not hesitate to contact us on 01635 555700 or by email.
 

Related articles
Register or amend your preferences for your choice of email alerts

Keep up to date with our latest news, product and event details

You can check the Financial Services register on the FCA's website.

Contact

How can we help you?

01635 555777

Call me back