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Newbury Building Society won two awards at the 2018 British Banking Awards at the Grand Connaught Rooms, Covent Garden last night.
The Society won Best Mortgage Provider, beating Darlington Building Society, Halifax, Nationwide Building Society, NatWest and Virgin Money to the award.
The second award presented to the Society was the highly coveted, top level award ‘Treating Customers Fairly Champion’ which was announced on the night.
Phillippa Cardno, Newbury Building Society’s Operations and Sales Director said “We’re thrilled and delighted to have been awarded ‘Best Mortgage Provider’ and ‘Treating Customers Fairly Champion’ awards, it is a testament to the high level of customer service our team provides and to the incredible trust and support we have from our members.
We are committed to putting our members at the centre of all we do. It continues to be the driver behind maintaining the high level of service we provide, as we develop our products and services going forward.”
Now in their fourth year, the British Bank Awards is an annual campaign to find the best products, newest innovations and most trusted financial brands.
The results of the British Bank Awards 2018 are based on feedback received from over 24,000 consumers and businesses through the Smart Money People website. As part of the voting process, consumers feedback on a range of factors, including the customer experience, whether they’ve felt fairly treated, or even what improvements they’d like to see.
Mike Fotis, founder of Smart Money People said “Smart Money People was founded on the belief that people power can help to make financial services work better for everybody. The fact that these awards are customer-driven should make winners especially proud to take home a British Bank Award in 2018.”