Our site uses cookies

I agree Our site saves small pieces of text information, called “cookies” on your device. Find out more in our cookie policy. You can disable the usage of cookies by changing the settings of your browser. By continuing to browse the site you are agreeing to our use of cookies.

5 steps to submitting a case

How to submit a case

1. Call/email  our Intermediary Helpdesk/BDM with your enquiry – alternatively complete an AIP and send to us via email.

-There is an affordability calculator for more guidance or please contact the helpdesk.
-We can assess cases over the telephone.
-The helpdesk advisers will advise you if you need to complete an AIP.

2. Register with us online here. If you are not already on panel our Intermediary team will action this upon your registration.

3. Complete a Mortgage Application. You can do this online here, alternatively if this is an application that cannot be done via the online system you can complete our paper application here.

4. Once your application has been received it will be allocated to a dedicated underwriter who will send you an acknowledgement of the application after their initial assessment.

5. For any updates please contact our underwriting department on 01635 555700.

Related articles
Register or amend your preferences for your choice of email alerts

Keep up to date with our latest news, product and event details

You can check the Financial Services register on the FCA's website.

Contact

How can we help you?

01635 918 000

Call me back