National Customer Service Week (2-6 October 2023) is a week-long celebration of customer service, hosted by the Institute of Customer Service (ICS). Here's why we're getting involved.
Subhashini is a part-time Customer Service Adviser based in our Winchester branch.
“I joined Newbury Building Society in November 2016 during the 160th birthday celebrations.
I work part time as a Customer Service Adviser in Winchester Branch to cover lunch breaks for full time employees. This suits my personal circumstances and gives me a perfect work-life balance.
I enjoy my job because each customer is valued and they feel like an extended family, as does working for Newbury Building Society. I have found everyone from the executives to my branch colleagues to be extremely friendly and approachable.”