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myaccounts FAQ - Opening an account

What is an identity check?

We have a responsibility to verify the name and address of all customers wishing to open an account. Identity checks are standard practice, designed to protect your funds from fraudulent activity. Wherever possible, we use an electronic verification process to check identity. In most instances, this removes the need for us to request paper identification from customers.

Why might I be asked to send in identification?

When you register for a Newbury Building Society account online, an electronic check is carried out that verifies your identity. However, if you have changed your name or have moved address recently this check can sometimes be inconclusive. It is for this reason that you may be asked to send in paper identification so we can ensure the details you supply us with are correct.

Can I get access to my accounts immediately?

We take the security of your information very seriously and therefore, as part of the registration procedure, we need to post a verification code to you which will enable you to view and transact on your account. We will only issue the verification code to your registered address. Once you have completed your registration and applied your verification code, you will be able to view your existing accounts with us, register your nominated account and manage your security / personal details.

We endeavour to post your verification code to you so that you receive it within 5 working days.  If you have not received it within 7 days, please contact us on  0800 988 4857.

What if I change my mind about the account I have opened?

All our accounts have a “cooling-off” period which enables a customer to cancel their account opening. This period is 14 calendar days. If you wish to cancel your account opening, please write to us (myaccounts team, 17 Bartholomew Street, Newbury, Berkshire, RG14 5LY) detailing why you wish to cancel your account. If you would like to discuss an alternative account, please also indicate in your letter and we can ask a savings adviser to contact you.



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