Senior Customer Service Adviser (12 month fixed-term contract)

Location: Hungerford branch

Hours: Monday - Friday, 9.00am - 5.00pm and 2 out of 4 Saturdays, 9.00am - 12.00pm

Starting salary: £23,677

Target salary: £25,500

Interviews: week commencing 9 September 2024. Interviews will be a 90 minute competency-based held in our head office in Newbury. Feedback will be provided regardless of the outcome. We reserve the right to close this vacancy at any point.

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award-winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Senior Customer Service Adviser.

Do you have experience in leading a team of individuals, providing excellent customer service and working with a wide range of customers? Do you enjoy variety in your workload and want to expand on your leadership skills?

Here's what you'll be doing:

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. You will be assisting the branch manager in leading the team, the role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Why work for us?

• We want to help others – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering every year to help with causes they feel passionately about.

• We want to help you develop – you'll be provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager. 

• We want to look after and reward you - you'll receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.

Essential skills and experience

• Evidence of excellent written and verbal communication skills.

• Proven experience of working with internal and/or external customers to ensure the highest quality service experience.

• Team leader experience.

Desirable skills and experience

• Competent in the use of Microsoft 365 pacakages, including Outlook, Office 365, Word and Excel.

*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.