PART TIME CUSTOMER SERVICE ADVISOR
Location: Newbury branch
Hours: 17 hours per week, Thursday & Friday 9am-5pm, Saturday 9am-12 midday
Salary range: *£10.36 per hour
Close date: 20 September 2021
Interviews on-line via Microsoft Teams: W/C 27 September 2021
Every employer is not the same - who you work for and what that environment looks like is the difference between any job and a great job.
At Newbury Building Society, we really do believe we are different, and here is why:
We are an independent mutual - owned by the people that save and borrow with us
We work hard to enhance the customer experience - believing wholeheartedly in putting the customer first
We are committed to ongoing personal development
We provide a good work/life balance for employees
We are committed to giving back to the community – we support local charity and community projects with our time and through donations
We believe in the financial education of the next generation and currently support 20 local schools
We are proud winners of both the Best Building Society and Best Specialist Mortgage Provider awards in the 2021 British Bank Awards.
If you are a confident communicator with a passion for customers, you could be ready to take on this busy and exciting opportunity to join the busy team in our Newbury branch.
The role is varied, with the customer always the first concern, so they will help you learn how to plan, prioritise and organise your working day, using technology and online tools.
As you will be dealing with customer finances, accuracy and a logical approach to minimise errors is key. A flexible approach and the ability to remain calm when plans change is important too. In return, they will give you all the support and recognition you deserve.
You will take part in a comprehensive training programme, enabling you to fully understand their business and values and how they stand out from the crowd.
ESSENTIAL CRITERIA FOR THE ROLE
Some experience or confidence to work with customers face to face and/or by telephone
Working knowledge of Microsoft packages (outlook, word, excel)
GCSE maths and English, minimum level 4 or equivalent
DESIRABLE CRITERIA FOR THE ROLE
Experience of cash handling
Knowledge of Microsoft Office 365 and Teams
* The salary offered is dependent on evidence of key competencies and skills you currently possess. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria.