Location: Newbury, Head Office

Hours: Monday - Friday, 9am - 5pm

Salary range: *£18,850 - £19,850

Close date: 23 September 2021

Interviews on-line via Microsoft Teams: TBC

Every employer is not the same - who you work for and what that environment looks like is the difference between any job and a great job.

At Newbury Building Society, we really do believe we are different, and here is why:

  • We are an independent mutual - owned by the people that save and borrow with us

  • We are committed to excellent customer experience and the personal development of our employees

  • We foster relationships with the community, supporting local charity and community projects

  • We are proud winners of both the Best Building Society and Best Specialist Mortgage Provider awards in the 2021 British Bank Awards.  

The role of Mortgage Underwriting Administration Assistant is varied and busy, here is what you can expect:


  • You will be the first point of contact for telephone and email enquiries from applicants, borrowers, internal customers and third parties, so you will need to a confident communicator.

  • Your passion to provide a consistently high customer experience is essential, alongside the willingness to learn and support the team with a pro-active and organised approach.

  • The team will help you to learn how to effectively plan your changing priority’s, and organise your working day, using technology and online tools.

  • Dealing with customer information and finances, accuracy and a logical approach to minimise errors is essential. 

  • Compliance with procedures is important, but our teams are encouraged to seek ways to improve processes and solve problems. 

  • You will be fully supported with a comprehensive training programme, enabling you to fully understand the business, people and values. 


  • Experience of working with customers, face to face or by telephone

  • Knowledge of Microsoft packages (Outlook, Word, Excel)

  • GCSE level 4 or equivalent maths and English


  • Experience in a similar role

  • Awareness/understanding of mortgage administration processes

* The salary offered is dependent on evidence of key competencies and skills you currently possess. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria.


To apply for this role, click below.
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