Mobile Customer Service Adviser - Newbury area

Location: Newbury branch

Hours: 35 hours per week. Monday - Friday, 9.00am - 5.00pm, plus 2 in 4 Saturdays, 9.00am - 12.00pm

Salary: Starting £21,945, plus a non-contractual allowance of £750 per annum to those who hold a Mobile Customer Service Adviser role.

Interview date: We aim to interview successful applicants within 1 week. Feedback will be provided regardless of outcome. We reserve the right to close this vacancy at any point. 

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Mobile Customer Service Adviser.

Do you enjoy variety and as well as working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge? 

Here's what you will be doing:

As a Mobile Customer Service Adviser, you'll be based primarily out of our Newbury branch but will regularly travel to assist colleagues in other branches such as Thatcham and Hungerford. 

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Click here to see a typical day for one of our Customer Service Advisers. 

Why work for us?

• We want to help you develop –You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager. 

• We want to look after and reward you - You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.

• We want to help others - As well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year. 

You will also receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off!

Here's what one of our Mobile Customer Service Advisers had to say:
“I really enjoy the variety of being a mobile far more than I ever expected. You dip in and out of so many different teams and get to know far more individuals. I like the diversity of the different branches and how the days differ – no 1 day is the same.”

ESSENTIAL CRITERIA FOR THE ROLE ARE:

• Some experience of working with internal and/or external customers to ensure the highest quality service experience. 

• Evidence of excellent written and verbal communication skills.

• Driving license and own car.

DESIRABLE CRITERIA FOR THE ROLE ARE:

• Experience of using Microsoft packages e.g. Excel, Word and Outlook

* The salary offered is dependent on evidence of key competencies and skills you currently possess.  Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.  This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria.