MOBILE CUSTOMER SERVICE ADVISER (FIXED TERM CONTRACT UNTIL 31/10/2022) - ANDOVER
Location: Andover branch
Hours: 35 hours per week. Monday-Friday 9am-5pm, plus 2 in 4 Saturdays, 9am-12pm, paid as overtime
Every employer is not the same and who you work for and what that environment looks like is the difference between any job and a great job.
At Newbury Building Society, we really do believe we are different, and we would like to tell you why before we tell you about the job.
We are mutual - owned by the people that save and borrow with us
We strive every day to make the customer experience better
We are committed to personal development
We are committed to giving back to the community – we support local charity and community projects with both donations and volunteering.
We are winners of both the “Best Building Society” and "Best Specialist Mortgage Provider" in the 2021 British Bank Awards.
If you are keen to learn and enjoy meeting people, you could be ready to take on this busy and exciting fixed term opportunity to join the team at Andover.
The role is varied, with the customer always our first concern, so we will help you learn how to plan, prioritise and organise your working day, using technology and online tools. As you will be dealing with customer finances, accuracy and a logical approach to minimise errors is key. A flexible approach and the ability to remain calm when plans change is important too.
In return, we will give you all the support and recognition you deserve. You will take part in a comprehensive training programme, enabling you to fully understand the business, values and how Newbury Building Society stands out from the crowd.
You will also provide support to other branches in Basingstoke, Alton, Winchester and Wokingham. The Society will reimburse you for travel and parking costs.
ESSENTIAL CRITERIA FOR THE ROLE ARE:
Some experience of working with internal and/or external customers to ensure the highest quality service experience
Evidence of excellent written and verbal communication skills
The ability/willingess to travel to other locations as required
DESIRABLE CRITERIA FOR THE ROLE ARE:
Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365
* The salary offered is dependent on evidence of key competencies and skills you currently possess. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria.