Mobile Customer Service Adviser

  • Basingstoke and Alton

Location: Based at Basingstoke and Alton branches 

Hours: 35 hours per week. Monday-Friday 9.00am - 5.00pm, plus 2 in 4 Saturdays, 9.00am - 12.00pm 

Salary range: Starting £20,900 (target £22,000), plus a non-contractual allowance of £750 per annum to those who hold a Mobile Customer Service Adviser role.

Interviews: As soon as possible.

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.


Our customers really appreciate being able to talk to a human being about their savings accounts, and that’s where you come in! As the friendly face of the Society, you’ll be helping them to find the answer to their questions whether that’s face-to-face, over the phone, or in writing.

As a Mobile Customer Service Adviser, you'll be based primarily out of our Basingstoke branch but will regularly travel to assist colleagues at with our Wokingham or Alton branches.


  • We care about our communities – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.

  • We want to help you develop – We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

You will also receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off!

Here's what one of our Mobile Customer Service Advisers had to say had to say:

“I really enjoy the variety of being a mobile far more than I ever expected. You dip in and out of so many different teams and get to know far more individuals. I like the diversity of the different branches and how the days differ – no one day is the same.”


  • Some experience of working with internal and/or external customers to ensure the highest quality service experience. 

  •  Evidence of excellent written and verbal communication skills.

  • A driving licence.


  • Knowledge of Microsoft Office 365, Word Excel and Outlook.

* The salary offered is dependent on evidence of key competencies and skills you currently possess. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.  This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria.

To apply for this role, click below.
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