IT FIRST LINE ANALYST

Location: Newbury, Head Office

Hours: 35 hours per week.  Monday-Friday 9am-5pm, plus 1 in 4 Saturdays, paid as overtime 

Salary range: *£22,660 to £26,986

Close date: 22 November 2021

Interviews on-line via Microsoft Teams: 1 & 2 December 2021

Are you a strong communicator with a passion for customer service? Then this could be the ideal opportunity for you to join our busy IT team and work together to provide a first class, professional service where external and internal customers are at the heart of all you do.

This is a fantastic opportunity to develop your IT career and broaden your existing IT knowledge and experience - we’ll provide you with a comprehensive training programme to enable you to get up to speed with our systems and processes.

WHY WORK FOR US?

Every employer is not the same - who you work for and what that environment looks like is the difference between any job and a great job. 

At Newbury Building Society, we really do believe we are different, and here is why:

  • We are owned by the people that save and borrow with us

  • We work hard to enhance the customer experience - believing wholeheartedly in putting the customer first

  • We are committed to ongoing personal development 

  • We provide a good work/life balance for employees  

  • We are committed to giving back to the community – we support local charity and community projects both with time and financially.

  • We believe in the financial education of the next generation and currently support 20 local schools

  • We are proud to be winners of the Best Building Society and Best Specialist Mortgage Provider awards in the 2021 British Bank Awards.  

ESSENTIAL CRITERIA FOR THE ROLE

  • Experience as a first-line IT support analyst 

  • Highly organised, can work effectively under pressure to meet deadlines

  • Strong sense of customer service, ensuring the highest quality of service delivery to stakeholders

  • Able to explain complex information clearly and effectively

  • Adaptable, can innovate and manage change

  • Proven ability to establish positive working relationships.

  • Confident in the use of Microsoft desktop applications and Microsoft 365

  • GCSE (or equivalent) standard of education 

DESIRABLE CRITERIA FOR THE ROLE 

  • Experience with Active Directory user management 

  • Knowledge of IT and cyber security principles 

  • Knowledge of Windows operating system deployment 

  • Experience of working within a regulated Financial Services environment

  • Experience of IT asset management

* The salary offered is dependent on evidence of key competencies and skills you currently possess. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria.

 

To apply for this role, click below.
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