CUSTOMER SUPPORT ASSISTANT - MORTGAGES

Location: Newbury, Head Office

Hours: 35 hours per week.   

Salary range: *£20,410 to £21,484

Close date: TBC

Interviews on-line via Microsoft Teams:  TBC

Do you have a passion for consistently delivering an excellent customer experience?  Do you have excellent communication skills?  

If so, you could be just the person we need to join our friendly team, working in our newly refurbished, modern and high-tech environment, based in central Newbury.   
    
The main focus for the department is to support mortgage customers - from the release of the funds they need to purchase their home, to the time they have repaid their mortgage - and everything else in between. 
 
The ideal candidate will be keen to progress, by taking on further responsibilities within the team and provide additional support to the Customer Support Mortgage Manager as required. Here is what one of team has to say....  

‘I have been working in the mortgages department for just over 2 and a half years and every day is different! There is lots of variety and I am constantly learning new things.  There are opportunities to take on new challenges and think outside the box - there is no “one size fits all”.  We aim to ensure a consistently high level of service. There is always someone on hand to help and we all work together to find the best outcome!’ 

ESSENTIAL CRITERIA FOR THE ROLE

Interested in applying? You will need: 

• Strong sense of customer service, ensuring the highest quality of service delivery to internal and external customers

• Excellent written and communication skills

DESIRABLE CRITERIA FOR THE ROLE 

• Experience in financial service administration 

• Microsoft Office - Word, Excel, Outlook and Office365

* The salary offered is dependent on evidence of key competencies and skills you currently possess. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria.