CUSTOMER SERVICE ADVISER - DIDCOT
Location: Didcot branch
Hours: 35 hours per week. Monday-Friday 9am-5pm, plus 2 in 4 Saturdays, 9am-12midday, paid as overtime
Salary range: *£17,865 - £19,850 (plus benefits & overtime)
Close date: 14 September 2021
Interviews on-line via Microsoft Teams: 21 September 2021
Every employer is not the same and who you work for and what that environment looks like is the difference between any job and a great job.
At Newbury Building Society, we really do believe we are different, and we would like to tell you why before we tell you about the job.
We are a mutual - owned by the people who save and borrow with us
We work hard to make the customer experience better - believing wholeheartedly in putting the customer first
We are committed to ongoing personal development
We are completely committed to giving back to the community – we support local charity and community projects both financially and through volunteering
We support the financial education of the next generation
We are winning lots of awards, so we must be doing something right.
If you are a confident communicator with a passion for customers, you could be ready to take on this busy and exciting opportunity to join the Didcot team.
The role is varied, with the customer being at the heart of all we do. We will help you learn how to plan, prioritise and organise your working day effectively, using technology and online tools.
As you will be dealing with customer finances, accuracy and a logical approach is key to minimise errors. Being open-minded, having a flexible approach and remaining calm are also important as we adapt and change as a business.
In return, we will give you all the support and recognition you deserve.
You will take part in a comprehensive training programme, enabling you to fully understand the business and values and how we stand out from the crowd.
ESSENTIAL CRITERIA FOR THE ROLE ARE:
Some experience or confidence to work with customers face to face and/or by telephone
Working knowledge of Microsoft packages (outlook, word, excel)
GCSE maths and English, minimum level 4 or equivalent
DESIRABLE CRITERIA FOR THE ROLE ARE:
Experience of cash handling
Knowledge of Microsoft Office 365 and MS Teams
* The salary offered is dependent on evidence of key competencies and skills you currently possess. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria.