CUSTOMER SERVICE ADVISER - BASINGSTOKE

Location: Basingstoke branch 

Hours: Monday-Friday 9am-5pm, plus 2 in 4 Saturdays, 9am-3pm, paid as overtime 

Salary range: *£19,424 - £20,446 (plus benefits & overtime) 

Close date: 25 October 2021

Interviews on-line via Microsoft Teams: 2 November 2021

Every employer is not the same and who you work for and what that environment looks like is the difference between any job and a great job.  At Newbury Building Society, we really do believe we are different, and here's why;

• We are mutual - owned by the people that save and borrow with us

• We strive to make the customer experience second to none 

• We are committed to personal development for employees 

• We support local charity and community projects both with time and financially.

• We recently won the “Best Building Society” award at the 2021 British Bank Awards

If you are a confident communicator with a passion for customers, you could be ready to take on this busy and exciting opportunity to join the Basingstoke team.

The role is varied, our customers are our first concern. The team will help you learn how to plan, prioritise, and organise your working day, using technology and online tools.  As you will be dealing with customer finances, accuracy, and a logical approach to minimise errors is key.  A flexible approach and the ability to remain calm when plans change is important too.   

In return, they will give you all the support and recognition you deserve. You will take part in a comprehensive training programme, enabling you to fully understand their business and values and how they stand out from the crowd.  

ESSENTIAL CRITERIA FOR THE ROLE

• Some experience or confidence to work with customers face to face and/or by telephone 

• Working knowledge of Microsoft programmes 

• GCSE maths and English, minimum level 4 or equivalent 

DESIRABLE CRITERIA FOR THE ROLE 

• Administration experience 

• Experience of cash handling 

• Knowledge of Microsoft Office 365 and “Teams

* The salary offered is dependent on evidence of key competencies and skills you currently possess. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.  This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.