Customer Service Adviser - Wokingham

Location: Wokingham branch

Hours: Monday - Friday, 9.00am - 5.00pm, and alternate Saturdays, 9.00am - 12.00pm 

Salary range: £20,900

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

WHAT WILL YOU BE DOING?

Our customers really appreciate being able to talk to a human being about their savings accounts, and that’s where you come in! As the friendly face of the Society, you’ll be helping them to find the answer to their questions whether that’s face-to-face, over the phone, or in writing.

WHY WORK FOR US?

• We care about our communities – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.

• We want to help you develop – We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

You will also receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off!

Here's what one of our new team members had to say:

“The moment I walked in for my interview, I knew that I wanted to work here. Customers are treated with the utmost respect and consideration and the team strive to fulfil their needs with a professional, tailored approach which I am so proud to be a part of. The support I am receiving has given me confidence that I can already provide the experience that our customers deserve.” 

ESSENTIAL CRITERIA FOR THE ROLE

• Some experience of working with external and/or internal customers to provide the highest quality service experience

• Evidence of excellent verbal and written communication skills

DESIRABLE CRITERIA FOR THE ROLE 

• Experience using Microsoft 365 products, including Outlook, OneDrive, Word and Excel

*The salary offered is dependent on evidence of key competencies and skills you currently possess.  Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.  This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria.