Our site uses cookies

I agree Our site saves small pieces of text information, called “cookies” on your device. Find out more in our cookie policy. You can disable the usage of cookies by changing the settings of your browser. By continuing to browse the site you are agreeing to our use of cookies.

Customer charter

Our promise to you.

As a mutual organisaton, the heart of our customer charter is our commitment to providing our members with exceptional service. We strive to get it right first time, every time.

We believe that our members, our employees and our stakeholders have the right to know what level of service they can expect from us all the time - even when we fall short of the very high standards we have set ourselves.

Register or amend your preferences for your choice of email alerts

Keep up to date with our latest news, product and event details

You can check the Financial Services register on the FCA's website.


How can we help you?

01635 555777

Call me back