myaccounts
Help
It's easy to find out the answers to your myaccounts questions.You can call us on 0800 988 4857 between 9am and 5pm Monday to Friday. We are closed on weekends and bank holidays.
You can email us at myaccounts@newbury.co.uk or send us a secure message when you are logged in to myaccounts.
Or you may find the help you need in the frequently asked questions section below.
Frequently asked questions
Q. How can I contact you?
Q. How do I change my personal details (name, address etc)?
Q. How do I add or remove an account holder on my account?
Q. How do I change how my interest is paid?
Q. How do I let you know that I am no longer eligible to receive my interest without tax deducted?
Q. What do I do if I change my mind about receiving marketing material?
Q. How do I choose a secure password for myaccounts?
Q. How do I transfer money into myaccounts?
Q. When can I expect requests relating to my account to be completed?
Q. How can I contact you?
A. For any general enquiries about your account, please talk to our myaccounts team on our dedicated freephone service 0800 988 4857 (calls are free to callers on the BT network, mobile and other network costs may vary). Alternatively, send a message to the myaccounts team through the myaccounts secure messaging service.
If you need to send documentation to us to support a change of personal details, change of nominated bank account or register to receive your interest without tax deducted, please send it to:
myaccounts
Newbury Building Society
17 Bartholomew Street
Newbury
RG14 5LY
Please ensure you advise us of your account number, as this will enable us to provide you with a more efficient service.
Q. How do I change my personal details (name, address etc)?
A. Simply follow the instructions below and we will update your records or contact you if we require further information.
Changing my address
The address you register with us must be your permanent residential address. If you have moved you must tell us your new address and send us documentary evidence to verify the change. Please refer to the Society’s ‘Identification for Customers’ requirements on our website and forward the original or certified document confirming the change to the myaccounts team. It is safer to send a certified copy through the post.
Changing my name
If you have changed your name through deed poll or marriage, you will need to send us documentary evidence to verify the change. Please forward the original or certified copy of the certificate confirming the change to the myaccounts team. It is safer to send a certified copy through the post.
Changing my e-mail address
You can change your e-mail address instantly on myaccounts. Log into myaccounts and select the ‘Change my e-mail address’ menu option on the home page.
Changing my telephone numbers
To change your telephone numbers, please send a message to the myaccounts team through the secure messaging service, advising us of your name and address and we will update your details.
We will ensure all records with Newbury Building Society are updated with your new details.
Q. How do I add or remove an account holder on my account?
A. Once you have opened your online savings account, you are unable to add or remove account holders.
If you wish to transfer a joint account into a sole name, you will need to close your account and set up a new online account.
If you wish to transfer a sole named account into an account in joint names, you will need to close your account. If the other holder is not registered for myaccounts, they will need to do so before you open your new account.
Q. How do I change how my interest is paid?
A. If you want to change how your interest is paid, please send a message to the myaccounts team through the secure messaging service with your instruction. We will register your new instruction within 3 business days (business days are Monday to Friday, excluding bank holidays).
Your options are:
- Add the interest to your online account.
- Pay the interest to your nominated bank account.
- Pay the interest to another Newbury Building Society online savings account in your name.
Q. How do I let you know that I am no longer eligible to receive my interest without tax deducted?
A. If you are no longer eligible for interest without tax deducted, please send a message to the myaccounts team through the secure messaging service. We will ensure that all savings accounts you hold with Newbury Building Society are amended so that your interest is paid with tax deducted.
Q. What do I do if I change my mind about receiving marketing material?
A. If you no longer want to receive marketing material from Newbury Building Society, please send a message to the myaccounts team through the secure messaging service. We will ensure all records with Newbury Building Society are updated to reflect your instruction.
Q. How do I choose a secure password for myaccounts?
A. When you register for myaccounts, you are required to create a password. You will need this password every time that you log-in to myaccounts.
Your password, along with your memorable information, is designed to protect your savings from fraudulent activity, so it is important that you keep this information secure and do not share it with anyone else.
Your password needs to be between 8 and 15 characters and contain at least one upper case character, and one numeric character. You may also wish to enter any symbol that is available on a standard keyboard (for example £, $, @) to make your password more secure.
The more complex your password is, the more secure it will be.
Please note that the Society cannot view your password and our staff will never ask you for this information.
Q. How do I transfer money into myaccounts?
A. The opening deposit must be by cheque from yuor nominated bank account. Further deposits may be made by Standing Order or Faster Payment to Sort Code 62 28 74 Account number 00000000. You should always include your savings account number as a reference.
Q. When can I expect requests relating to my account to be completed?
A. We will always respond to your requests as soon as we can. The following are examples of requests you might make, and when you can expect them to be completed.
Opening an online account
Once we receive your form(s) and cheque we will open your new savings account. We will send you a 'Welcome Pack' within 7 business days, confirming how to operate and access your account. ‘Business days’ are Monday to Friday, excluding bank holidays.
Adding branch based accounts
If this is the first time you are using this service you will be sent a letter with an activation key to your current registered address. You must follow the instructions in the letter to have full access to all services myaccounts provides.
If you have already activated your myaccounts services, you will be able to view your selected branch based savings accounts within 3 business days of your request (business days are Monday to Friday, excluding bank holidays).
Requesting a funds transfer
Requests received by 2pm Monday to Friday will usually be processed the same day. This means the funds should be available in your nominated bank account the next business day. Requests received after 2pm will not be processed until the next business day (business days are Monday to Friday, excluding bank holidays).
Changing my nominated bank account
Once we have received a cheque from you drawn on your new nominated bank account or an original bank statement confirming the details, we will change your nominated bank account within 3 business days.
Changing my security details
You can change your security details on myaccounts instantly, by selecting ‘Change my security details’ on the myaccounts home page.
Resetting my security details
For security reasons you will not be able to log-in to myaccounts until you receive a new activation key code. This will be sent in the post to your registered address within 3 business days.
Secure messages
We will respond within 48 hours of receiving your message.
