We are a local, independent, mutual society
Delivering value to our members is important to us. With no external shareholders, we are committed to providing benefit for our members and making a positive impact on the communities in which we operate. Members have a say in how the Society is run. Our purpose statement outlines our committment to our members.
We are committed to providing quality and value
We are passionate about supporting our members and their communities
We have an active community and charity programme, supporting the communities in which our members and our staff live and work. We are proud of our financial education programme, the Junior Newbury Building Society initiative, which now works with over 20 local schools.
We are responding to our customers changing needs and investing in the future
Providing our members with excellent customer service is at the centre of all we do. We are working hard to maintain the excellent service we provide whilst responding to our member's changing needs. We are working towards achieveing accreditation for customer service with the Institute of Customer Service.